![]() Politely explain that this is your second call and that you would appreciate a resolution. You may be able to identify an area of miscommunication or misunderstanding that contributed to the failure of your call. If you didn't take notes, jot down what you remember. First, review the notes that you took during your call.If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. What Should You Do If You Have an Unsuccessful Call with Sirius XM? Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible. If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. However, it is up to you to ensure that you are using a compatible device when streaming. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. What Can't Be Resolved With a Call to Sirius XM Customer Service? Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues. What Kind of Issues can Sirius XM Customer Service Representative Resolve? One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. Sadly, it appears that many people are unhappy with Sirius XM's customer service. How Do Consumers Feel About Calling Sirius XM Customer Service? Pen and paper work well for this purpose. Have some way of taking notes during your call.If you are calling for technical support, have your device handy so that you can troubleshoot along with the agent.This might include order confirmations, information about the device you are using to listen to Sirius XM, credit card and billing statements, screen shots documating technical issues and any previous correspondence between you and Sirius XM regarding your issue. ![]() Be prepared for your call by having relevant documentation handy.Call during business hours, which are Monday through Friday, 8am through 8pm Eastern Time.There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally: Learning about and using Sirius XM featuresīest Practices for Calling Sirius XM Customer Service.Setting up accounts and initiating subscriptions.People contact Sirius XM customer support for a range of reasons, including: Why Do People Call Sirius XM Radio Customer Support? As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day. Sirius XM is a popular online satellite and online radio service.
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